Confirming Attendance

This page will overview how to update attendance should there be a delay or outage in Zoom for automatic attendance. 
Note: Attendance in the Dashboard is automatic. If you notice that the Dashboard is not automatically updating attendance numbers as attendees join the Zoom Webinar, please notify your GetQuorum support person immediately. 

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Checking Attendance in the Dashboard

When an attendee joins the Zoom Webinar, you should see them as in attendance in the dashboard after refreshing your browser.

  1. Refresh your browser so that you see the most updated attendance reports
  2.  Navigate to the Membership tab.
  3. The purple icon by the owner's name indicates they're in attendance.
  4. You can turn on the "In Attendance" filter to see only units on the Webinar that the Dashboard has noted.
When attendees click on their voting portal, they will be noted as in attendance in the Dashboard.  It may take a few moments before they appear on the Zoom Webinar. 

How to Manually Mark Units in Attendance

If you refresh the dashboard and note some attendees on the Zoom Webinar who are not appearing in Dashboard, you can manually mark them as in attendance.

  1. Navigate to the Membership tab on the left side menu.
  2. Click on the attendee's unit.
  3. Click on the unit owner's name and email field.
  4. In the Edit Voter box, check "In Attendance."
  5. Press "Save," and you will see the purple icon appear in the Dashboard. 

How to Filter Units by "In Attendance"

You can turn on the "In Attendance" filter to see only units on the Webinar that the Dashboard has noted. 

  1. Refresh your browser, then navigate to the Membership tab on the left side menu.
  2. Click on the purple "In Attendance" filter on the top of the Membership page to see only units In Attendance.

FAQ

1. Why does the Dashboard mark units as in attendance before they appear on the Zoom Webinar?

There might be a slight delay between the dashboard and the Zoom webinar. This is just a measure to ensure that units are noted as in attendance whether or not our Zoom API is working. The majority of owners who land on the meeting portal do end up joining the Webinar.

2. Who do I contact if I refresh Dashboard and notice that the In Attendance numbers are not updating based on attendees in Zoom?

If this happens, reach out to your GetQuorum support person using the live chat from the Dashboard. They will be able to look into a possible disruption with the service. 

3. I have a panelist who is an owner, but they're not marked as "in attendance".

When this happens, it is most likely because the panelist is using a different email than what was provided for the unit. 
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