(Moderator) Overage Charges

💡 This page covers client overage charges, and when they come into effect.

Overview

Overage charges apply when a client's meeting exceeds 120 minutes. Additional details and steps are provided below.

Moderator

  • Clients are advised by Sales and reiterated by moderators in the Pre-Meeting that they have 120 minutes without charge to complete the meeting.
  • If a client meeting exceeds the 120-minute mark, moderators make a Dashboard note and tag Alok so he is aware. (Invoice tag when fixed).

Billing (Alok)

  • Alok reviews and determines whether overtime charges apply.
  • Tag Alok in the Dashboard notes upon completion.
  • Overtime charges of $150 CAD apply in 30-minute increments.
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