(Moderator) Voting Troubleshooting
💡 This page covers the various troubleshooting steps and tips if an attendee or panelist is having issues voting.
Summary
There are several reasons why an attendee or panelist may experience issues voting. If they've joined through the Integrated Portal, the issues should be minimal since the vote tab is located in the embedded sidebar on the right side of the screen.
Steps
- Check for any possible issues that may be preventing them from voting.
Attendees & Panelists
- Have they joined through a unit that was consolidated to another unit (Multi-Unit Owner)? (noemail@getquorum.com, Shares held under Unit XXX)
- Are they properly marked as "In Attendance" in the Membership?
- Are they eligible? (arrears, shares = 0, custom ineligible_reason)
- Is owner-occupied status preventing them from voting?
- Do they have a Proxy submission?
- Have they already voted live? (Check VIEW VOTES on the Overview.
Panelists Only
- Does their Panelist email match their Membership Unit email? (If applicable.)
- Remind them to check their email for the vote email they would have received when the vote started.
- Resend them the Invite email that contains the link to the meeting portal.
Navigate to Membership, Unit, Owner, EMAIL VOTER, then click Invite.
- Ask them to navigate to the email they joined the meeting with originally, and click the Go To My Meeting Portal button, which will also take them to the Meeting Portal.
- If issues persist, confirm with the Chair, and ask the individual to submit their vote(s) to voters@getquorum.com. Inform Support and await confirmation for the votes to be accounted for.
- In some cases, the client may confirm accepting the vote through Q/A is acceptable, however, this is not the preferred method. If this is the way they wish to proceed, please acquire a screenshot of the Q/A vote from the attendee.
Tips & Important Reminders
❗ We no longer private chat the Live Vote URL due to privacy/integrity concerns.
👀 We try to account for the vote in our system first, but if you've had to extend voting once already, it'll be quicker to acquire it manually if it's delaying the meeting. The Chair may decide to move on if the outstanding vote(s) won't impact the outcome.