Audio Issues

This article reviews how attendees connect their audio within the GetQuorum Integrated Portal. Additionally, it provides different troubleshooting steps for common audio issues within the integrated portal.

On this page...

• How do attendees connect their audio?
• When does the attendee need to reconnect their audio?
• How do I troubleshoot an attendee's audio issues?
• FAQ

How do attendees connect their audio?

Steps to Connect Audio

1. Press the blue "join by computer audio" button.
2. If the audio is not heard, press the ^ arrow by the unmute button to ensure the correct device speaker is connected.
3. If the wrong speaker has been chosen, select the correct device speaker from the list of options.

When does the attendee need to reconnect their audio?

Each time an attendee's meeting role has changed, they will need to reconnect their audio within the GetQuorum Portal. This applies to the following scenarios:

• Attendee promotion to Panelist
• Panelist moved back to Attendee
• Attendee/Panelist promotion to Co-Host
• Co-Host moved back to Panelist/Attendee

How to reconnect the audio

1. Once the attendee has rejoined the meeting with their new role, press the "Join Audio" button in the bottom-left corner of the control panel. 
2. Next, click on the blue "join by computer audio" button.
3. If they still cannot hear anything, you can choose the "Phone Call" option, which will prompt the attendee to call into the meeting via their telephone. 
4. Alternatively, or if audio issues persist, the attendee can join the meeting using the Zoom application by clicking on "Open in Zoom" at the top of the screen.

How do I troubleshoot an attendee's audio issues?

If an attendee continues to struggle connecting their computer audio within the integrated portal, there are alternative ways to connect to the meeting audio. As the host of the meeting, you can offer the following troubleshooting steps, in this order:  

• Stay in the integrated portal using phone audio
• Join the meeting using Zoom directly

How to Connect to Phone Audio

This option allows the attendee to remain in the integrated portal while using their telephone as their audio.

1. At the top of the page, click on the link "Audio issues? Call In".
2. The dialogue box pop-up  will show a list of phone numbers (toll-free and local) to call, the conference ID, and the passcode.
3. After dialing one of the numbers, they will be prompted to enter:
   1. The conference ID, followed by pound (#)
   2. No participant ID is required, so the attendee can just press pound (#)
   3. The passcode, followed by pound (#)
4. They will be connected to the meeting as muted.  
   1. Note: there will be no visual cue for the attendee in the integrated portal that they have connected via phone call.
5. As the host, you can prompt the attendee to unmute. Once prompted, the attendee will need to press *6  on their dial pad.

How to join the meeting with Zoom

This option requires the attendee to use the Zoom application to participate in the meeting while using the voting portal on a separate browser page. 

1. At the top of the page, click on the link "Audio issues? Open in Zoom".
2. A dialogue box will pop up on the screen; click the blue "Join via Zoom" button.
3. Zoom will launch, or the attendee will need to download the Zoom application on their computer.
4. Once Zoom has opened, the attendee can leave the meeting stream on their web browser in order to access the voting portal, where they will cast their vote!

FAQ

1. Is there a way for me to send the attendee this article?

We recommend using the Attendee Help Center's audio issue articles, which are specifically crafted for attendees.